Bookywoo Santa Sack

Shipping Policy

Thank you for visiting and shopping at www.bookywoo.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time; We aim to fulfil orders on the same or next day. Please note that orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Please check and enter your delivery address details carefully as bookywoo.com does not take responsibility for non receipt of goods due to incorrectly entered details.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
Standard Delivery; estimated delivery time 3-5 business days

Please allow extra time for SA, NT and other rural areas.

Delivery delays can occasionally occur, please use the tracking number provided to track your delivery.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.bookywoo.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.bookywoo.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time. All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Sendle Standard; estimated delivery time 4-15 business days
Australia Post; estimated delivery time 5-15 business days

Returns Policy

Please refer to our refund policy for detailed information on returns.

We offer a 30 day money back guarantee. If you are not completely satisfied with your purchase you can contact us to arrange postage and refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.